Product Support
Customer Chaos Into Clarity
Use systematic support risk intelligence to prevent issues, optimize experiences, and turn support into a competitive advantage.
Customer Support Horror Stories
Every support professional knows these customer-losing scenarios.
ProductCents prevents them all.
🔥 Escalation Explosions
A "simple" support ticket becomes a CEO escalation because nobody identified the account risk signals that predicted this would happen.
📚 Knowledge Gaps
Your team can't help customers because product knowledge is scattered, outdated, or non-existent for complex use cases and edge scenarios.
🔄 Feature Request Black Holes
Customer feature requests disappear into the product team void. Frustrated customers feel unheard and consider switching to competitors.
⚡ Incident Response Chaos
Product incidents cause support ticket tsunamis that overwhelm your team and destroy customer satisfaction scores.
Support Risk Intelligence Platform
Transform Support Into Competitive Advantage
Identify support risks, knowledge gaps, and customer experience issues before they become escalations. Build support operations that delight customers and reduce costs.
🛡️ Support Risk Assessment
Identify escalation risks, knowledge gaps, and experience friction before they impact customers
Support Excellence Benefits
Escalation Prevention
Identify and resolve customer issues before they become escalations that damage relationships and reputation.
Knowledge Optimization
Build comprehensive knowledge systems that enable consistent, accurate support across all team members.
Experience Intelligence
Track customer experience patterns to identify and eliminate friction points in your support processes.
Product Feedback Loop
Systematically capture and prioritize customer feedback to influence product development and prevent future issues.
Support Intelligence That Prevents Problems Before They Happen
From issue prevention to experience optimization
Customer Intelligence Register
Know Every Customer Deeply
Track customer health signals, usage patterns, satisfaction indicators, and escalation risks to provide proactive, personalized support.
• Health monitoring • Usage tracking • Satisfaction analysis
Support Risk Assessment
Prevent Support Failures
Identify knowledge gaps, process bottlenecks, and escalation risks that could lead to poor customer experiences and team burnout.
• Knowledge gaps • Process risks • Escalation prevention
Support Journey Optimization
Optimize Every Interaction
Map and optimize customer support journeys to eliminate friction, reduce resolution time, and improve satisfaction scores.
• Journey mapping • Friction elimination • Experience optimization
Support Knowledge Base
Systematic Support Excellence
Build comprehensive knowledge systems, escalation procedures, and best practices that ensure consistent, high-quality support delivery.
• Knowledge management • Best practices • Escalation procedures
Integrate Into Your Support Workflow
Risk intelligence that enhances your existing support processes and tools
🎯
Ticket Triage
Use customer intelligence during ticket triage to identify escalation risks and prioritize high-impact cases.
📚
Knowledge Management
Factor support patterns and knowledge gaps into content creation and training program development.
📊
Performance Analysis
Analyze support metrics against risk predictions to continuously improve processes and customer experience.
Measurable Support Impact
How systematic support risk management improves customer satisfaction and team efficiency
70%
Escalation Reduction
Fewer escalations through proactive issue identification and resolution
50%
Resolution Time
Faster resolution through improved knowledge management and process optimization
85%
Satisfaction Improvement
Higher customer satisfaction scores through systematic experience optimization
60%
Team Efficiency
More efficient support operations through process optimization and knowledge sharing
Ready to Transform Support Into Competitive Advantage?
Stop firefighting support issues. Start preventing them with systematic support intelligence.
Support optimization • Customer intelligence • Experience analysis
ProductCents
Make products make sense
ProductCents helps you manage the risk and reward of all your customer problems and product opportunities